RETURNS - step by step

1. register the return shipment
Please register the return in our returns portal first:

Return items

2. pack your items
Simply place the items and a note with your name and order number in the package.

3. post the return
You can then send the parcel back to the following address:

FINELLI GmbH, Im Feld 20b, 8424 Embrach

The following address applies for international returns:

PSW FINELLI, Hombergstrasse 4a, 79798 Jestetten

You must bear the shipping costs for the return shipment yourself.

4. receive your exchange or voucher code
We will send your exchange or voucher code as soon as we receive your parcel.

For returns, the shipping costs incurred by FINELLI will be charged to the buyer or deducted from the refund amount.